Privacy policy
PRIVACY NOTICE
In compliance with the Mexican Federal Law on Protection of Personal Data Held by Private Parties (the "Law"), which aims to protect all personal information provided to private individuals or entities ("Private Parties"), PAMELA CARATS, in its capacity as a Private Party, subscribes to this Privacy Notice and informs you of the following:
I. To provide you with a better service, certain information will be required, which may include some of the following data: (i) personal data, understood as any information concerning an identified or identifiable natural person ("Personal Data"); and/or (ii) sensitive personal data, understood as those Personal Data that affect the most intimate sphere of the person to whom they belong (their "Holder") or whose improper use may give rise to discrimination or entail a serious risk for them. Sensitive data is particularly that may reveal aspects such as racial or ethnic origin, current or future health status, genetic information, religious, philosophical, and moral beliefs, union affiliation, political opinions, and sexual preference ("Sensitive Personal Data" and together with Personal Data, the "Obtained Personal Data").
II. The Obtained Personal Data is collected by PAMELA CARATS directly from their Holder, personally and/or through electronic means, and there is no deception or fraud in obtaining them. They will be treated under the principles of legality, consent, information, quality, purpose, loyalty, proportionality, and responsibility, in accordance with the provisions of Article 6 of the Law.
III. PAMELA CARATS, in its capacity as a Private Party, declares through this document to be responsible for the Obtained Personal Data provided by its Holders (the "Responsible Party").
IV. The Personal Data will be used to carry out the purchase and shipment of jewelry and/or accessories through its e-commerce platform via Shopify, as well as all those permitted by the Law that do not require the express consent of the Holder. For all the aforementioned purposes, as well as for the obtaining, use (any action of access, handling, exploitation, disposition, or communication made to a person other than the Responsible Party or manager), disclosure, or storage of the Obtained Personal Data, by any means, it will hereinafter be referred to as "Processing". According to the Law, PAMELA CARATS may require the express consent of the Holder for the processing of their Personal Data in the following cases, including but not limited to:
1. Purchase of Items: When purchasing jewelry and/or accessories through our website.
2. Shipments: For the management and shipment of purchased items, including coordination with courier and delivery services.
3. Promotions and Offers: When sending information about promotions, special offers, and news related to our products.
4. Customer Service: To provide support and customer service, including resolving questions, complaints, and suggestions.
5. International Transfers: When personal data is transferred to third countries that do not have adequate levels of data protection.
6. Different Purposes: When personal data is used for purposes other than those established in this privacy notice.
V. The Obtained Personal Data will be treated under the strictest security measures that guarantee their confidentiality, as they will be physically and electronically protected to prevent their improper use or disclosure. Access to such information will only be allowed to people expressly authorized by PAMELA CARATS exclusively to fulfill the purposes stated in this Privacy Notice.
VI. PAMELA CARATS may transfer the Obtained Personal Data to third countries, provided that such countries have adequate levels of personal data protection pursuant to the provisions of the Law.
VII. According to the Law, you have the right to exercise your rights of Access, Rectification, Cancellation, and Opposition ("ARCO Rights") regarding your personal data at any time. To exercise these rights, you can send a written request to PAMELA CARATS' email: mail@pamelacarats.com. Your request must contain at least the following information:
1. Full name of the personal data holder.
2. Email or other means to communicate the response to your request.
3. Documents proving your identity or, where appropriate, the legal representation of the holder.
4. Clear and precise description of the personal data for which you seek to exercise any of the ARCO rights.
5. Any other element or document that facilitates the location of the personal data.
PAMELA CARATS will make its best efforts to respond to your request within a maximum period of 30 (thirty) business days from the date the request is received, so that, if appropriate, it is made effective within 20 (twenty) business days following the date the response is communicated.
VIII. PAMELA CARATS may transfer the Obtained Personal Data at any time and without prior notice to any collaborating company (such as the courier service) of PAMELA CARATS and/or its affiliated and/or subsidiary companies and even to third parties, national or foreign, for the sole purpose of fulfilling the purposes stated in this Privacy Notice.
IX. PAMELA CARATS reserves the right to change, modify, supplement, and/or unilaterally alter this Preventive Notice at any time, through mere publication on its website.
X. This Privacy Notice will be valid for all Personal Data provided to PAMELA CARATS during the use of the e-commerce page through Shopify between the Holder and PAMELA CARATS. The Holder declares to agree with the terms and conditions mentioned above by using the PAMELA CARATS website and/or making or not making a purchase and/or any transaction through it. By using and accessing any of the services provided by it, you accept the collection, use, and disclosure of your information as described in this Privacy Notice. If you do not agree with this Privacy Notice, please do not use or access any of the Services.
XI. For everything not specified in this Privacy Notice, the provisions established in Shopify's privacy policy will apply. This includes, but is not limited to, the collection, use, storage, and protection of users' personal data. By using the e-commerce page operated by Shopify, you agree to comply with the terms and conditions established in Shopify's privacy policy. For more information about Shopify's privacy policy, we invite you to review the following link: https://www.shopify.com/legal/privacy and https://pamelacarats.com/policies/privacy-policy.